Privacy Policy

Introduction

Osborne House Frail Care ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.

We comply with the Protection of Personal Information Act (POPIA) of South Africa and applicable data protection regulations.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Information about residents requiring care
• Medical and care needs information
• Communication preferences
• Any other information you choose to provide

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer service
• Process applications for care services
• Send you updates and communications you've requested
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations
• Healthcare professionals involved in resident care
• Legal authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent at any time

Cookies

Our website uses cookies to enhance user experience and analyze website traffic. You can control cookie settings through your browser preferences.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: