FAQ
Frequently Asked Questions
Find answers to common questions about our care services, facilities, and admission process.
General Questions
What is Osborne House?
Osborne House is a compassionate frail care residence serving families in Somerset West, Western Cape. We provide 24-hour personalised care in a warm, homely environment where every resident is treated with dignity and respect.
Where are you located?
Our residence is located at 14 Haumann Street, Somerset West, Western Cape.
What are your operating hours?
Our care is provided 24/7, 365 days a year. Family visits are welcome by appointment to ensure the best experience for residents and visitors.
Do you offer short-term care?
We primarily focus on long-term residential care. Please contact us to discuss your specific needs and availability.
Care Services
What level of care do you provide?
We provide comprehensive 24-hour frail care including assistance with daily living activities, personal care, medication management, mobility support, and ongoing wellbeing observation.
Do you specialise in dementia care?
Yes. Our environment is specifically designed to be dementia-friendly, with calm surroundings, consistent routines, and a small, family-oriented setting that promotes emotional stability.
What medical support is available?
We provide medication assistance and ongoing wellbeing observation. We work closely with local healthcare professionals and can coordinate with your preferred medical practitioners.
How do you handle medical emergencies?
We have protocols in place for medical emergencies and work closely with nearby medical facilities. Our staff are trained to respond appropriately and contact emergency services when needed.
Accommodation & Pricing
What are your rates?
Rates start from R25,000 per month. Final pricing is determined based on individual care needs and is discussed personally with each family during the placement process.
What is included in the monthly rate?
Our rates include accommodation, 24-hour nursing care, all meals and in-between snacks, bedding, and personalised care services.
Can residents bring personal belongings?
Absolutely. We encourage residents to personalise their rooms with familiar furniture, photographs, and meaningful items to create a true sense of home.
Are there any additional costs?
There may be additional costs for specialised medical supplies, certain medications, or specific personal care items. We provide full transparency about all costs during the admission process.
Admissions Process
How do I apply?
You can apply online through our website or contact us directly. We recommend starting with an online application or phone enquiry to discuss your needs.
What is the admission process?
The process includes an initial enquiry, a facility visit, assessment of care needs, discussion of pricing and availability, and completion of admission documentation.
How long does it take to move in?
The timeline varies based on individual circumstances and availability. We work with families to facilitate a smooth transition as quickly as possible while ensuring proper preparation.
Can I visit before deciding?
Yes, we warmly encourage families to visit and experience our environment firsthand. There is no substitute for seeing the level of care and comfort we provide.
Family & Visits
When can family visit?
Family visits are welcome by appointment. We ask that visits be scheduled in advance to ensure we can accommodate everyone comfortably and maintain a peaceful environment for all residents.
Can family members stay overnight?
We understand families may want to spend extended time with their loved ones. Please contact us to discuss overnight visit arrangements.
How do you communicate with families?
We maintain open communication with families, providing regular updates on residents wellbeing and any changes in care needs. We welcome questions and encourage ongoing dialogue.
Are pets allowed to visit?
We recognise the comfort pets can bring. Please contact us to discuss pet visitation policies and arrangements.
Still Have Questions?
We're here to help. Contact us directly for personalised assistance.